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Stefanie Lau

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Brand & Positioning
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New York, United States
2006 - 2016
Ops, Google Acces, ATS, Google OnHub, Starbucks WiFi

About

Stefanie Lau is a seasoned operations executive, program management leader, and people strategy expert with over 15 years of experience scaling high-growth technology companies and media organizations. Having served as Director of Operations at The New York Times, she combines deep operational expertise with community-building acumen and product management experience across Silicon Valley and New York.

Operations & Program Management Excellence

Stefanie previously led operations as Director of Operations at The New York Times, overseeing critical operational functions for one of the world's most influential media organizations. Her progression through senior roles including Director of Program Management, Subscriber Experiences and Senior Program Manager, Interim Group Lead demonstrates her ability to drive operational excellence in complex, fast-paced environments.

Her work directly impacted millions of digital subscribers and shapes the strategic direction of the organization's digital transformation, focusing on subscriber growth and retention initiatives.

Technology & Product Leadership

Stefanie's technology credentials include extensive experience at Google, where she held multiple leadership roles over nearly 8 years. As Operations Lead for Google Access, she managed operational infrastructure for Google's connectivity initiatives, demonstrating her ability to scale complex technical programs.

Her Product Manager role at Glint Inc. showcased her ability to drive product strategy and execution in enterprise software, while her consulting work at Jigsaw (Google's think tank) involved program management for technology solutions addressing global challenges.

People Operations & Community Building

Stefanie's expertise in people operations was developed through her role as People Operations Program Manager at Google, where she designed and implemented programs supporting thousands of employees. Her experience as Internal Communications Manager at Google demonstrates her ability to craft messaging and engagement strategies for large, diverse organizations.

As Head of Community (People) at Minds Matter of San Francisco, she led community-building efforts for a nonprofit organization, showing her commitment to social impact and ability to engage diverse stakeholders around shared missions.

Strategic Consulting & Program Design

Stefanie's role as Program Management Consultant at Jigsaw involved designing and implementing complex programs addressing technology policy and global security challenges. This experience showcases her ability to work on high-stakes, ambiguous projects requiring strategic thinking and cross-functional collaboration.

NYC - Xoogler Community Lead

Expertise

Program & Project Management
Operations & Supply Chain Management
HR Strategy & Transformation
Product Strategy
Community Management & Customer Support
Strategic Planning & Transformation
Diversity, Equity & Inclusion
Change Management

Industry focus

Information Technology & Services
Broadcast Media
Management Consulting
Professional Training & Coaching
Nonprofit Organization Management

Project Highlights

Innovative Marketing Platform

This project aims to develop a cutting-edge marketing platform that leverages AI to optimize customer engagement and drive sales.

Sustainable Packaging Initiative

This initiative focused on creating eco-friendly packaging solutions to reduce plastic waste and promote sustainability.

Mobile Health Application

The goal of this application is to provide users with personalized health tracking and telemedicine services to improve overall wellness.

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Previously

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